Privacy Policy
Last updated: 23 July 2026.
In order to provide you with the best service possible I need to hold your personal contact details and records of your therapy sessions. This privacy notice tells you what I will do with your personal information from initial point of contact through to after therapy has ended. Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. I also adhere to the ethical guidelines regarding protecting client privacy and confidentiality set by the British Association for Counselling and Psychotherapy (BACP).
Information Collected
When you submit the contact form or email directly, the following personal data may be collected:
- Name
- Email address
- Phone number
- Any information you include in your message
How Your Information Is Used
Your information is used only to respond to enquiries, arrange appointments, and provide counselling or training-related communication. Your personal information is not sold or shared for marketing purposes.
Lawful Basis
Personal data is processed on the lawful basis of legitimate interests and, where applicable, steps taken at your request before entering into a service agreement.
Data Storage and Retention
Reasonable technical and organisational safeguards are used to protect your information. Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected and to meet legal, professional, and insurance obligations.
Your Rights
You may have rights to request access to, correction of, or deletion of your personal data, and to object to or restrict certain processing. To make a request, contact: pamela@transform-therapy.co.uk.
Third-Party Links
This website may contain links to external websites. Transform Therapy is not responsible for the privacy practices of third-party sites.
Contact
If you have questions about this privacy policy, please email pamela@transform-therapy.co.uk.
Data Protection Complaints Process
Purpose
This procedure sets out how Transform Therapy receives, investigates, responds to, and records complaints relating to the handling of personal data. It is designed to support compliance with UK data protection legislation, including the UK GDPR, the Data Protection Act 2018, and requirements introduced under the Data (Use and Access) Act (DUAA).
1. Scope
This procedure applies to all complaints concerning the collection, use, storage, sharing, retention, security, or disposal of personal data handled by Transform Therapy.
2. How to Make a Complaint
Complaints may be submitted in writing, by email, or verbally. Complaints should include the complainant's name, contact details, details of the concern, and any supporting information.
3. Acknowledgement
All complaints will be acknowledged within five working days of receipt. The complainant will be informed of the name and contact details of the person managing the complaint.
4. Investigation
The complaint will be reviewed by the Data Protection Lead or another appropriately authorised individual. Relevant records, systems, policies, may be consulted. Where necessary, additional information will be requested.
5. Timescales
A substantive response will normally be provided within one calendar month. If the complaint is complex and requires additional time, the complainant will be informed of the reason for the delay and the expected response date.
6. Outcomes
Following investigation, Transform Therapy may: uphold the complaint in full; uphold it in part; or not uphold the complaint. Where appropriate, corrective actions, service improvements, policy changes, or remedial measures will be implemented.
7. Communication of Decision
The outcome will be communicated in writing and will include a summary of the investigation, findings, actions taken, and any further options available.
8. Escalation
If the complainant remains dissatisfied, they may request an internal review. Following completion of the internal review, individuals may raise their concerns with the Information Commissioner's Office (ICO).
9. Record Keeping
A complaints register will be maintained recording the date received, nature of the complaint, actions taken, outcome, and any lessons learned. Records will be retained in accordance with Transform Therapy’s retention schedule.
10. Responsibilities
The Data Protection Lead is responsible for overseeing compliance with this procedure.
11. Monitoring and Review
This procedure will be reviewed at least annually, or sooner if legislation, regulatory guidance, or organisational practices change.